Privacy Policy

Last Updated: October 11, 2026

1. Introduction

Welcome to Lavelle Egypt.

At Lavelle Egypt, accessible at https://lavelle-eg.com, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and what choices you have when visiting our website, creating an account, or placing an order.

By using our website, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information when you use our website:

• Personal Information: Your full name and contact details.

• Contact Information: Your phone number and email address.

• Shipping Information: Your delivery address and other details necessary to deliver your orders.

• Account Information: Your username, password, and account preferences if you register on our website.

• Order Information: Details of your purchases, order history, products ordered, and delivery status.

• Cookies and Usage Data: Information about your browser, device, website activity, and preferences collected through cookies and similar technologies.

We do not directly collect or store your payment card details through our website. If payment processing services are introduced or used in the future, their handling of personal information will be governed by the applicable providers’ privacy policies.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders.

• To arrange shipping and deliver products to your address.

• To contact you regarding your orders, deliveries, returns, or customer service requests.

• To create and manage customer accounts.

• To maintain your order history and purchase records.

• To respond to your questions, complaints, and requests.

• To improve our website, products, and shopping experience.

• To maintain website security and prevent fraudulent or unauthorized activities.

• To comply with applicable legal and regulatory obligations.

• To send promotional communications where permitted by applicable law and, where required, with your consent.

4. Sharing Your Information

We do not sell your personal information to third parties.

However, we may share relevant information with trusted third parties when necessary to operate our business and provide our services, including:

• Delivery and Shipping Companies: To deliver your orders and facilitate returns.

• Website Hosting and Technical Service Providers: To maintain and operate our website.

• Website Plugins and Service Providers: To support website functionality, security, analytics, and customer service.

• Legal and Government Authorities: When disclosure is required by applicable law or necessary to respond to lawful requests.

We share only the information reasonably necessary for the relevant purpose.

Third-party services may process information according to their own privacy policies and applicable legal requirements.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

• Remember products added to your shopping cart.

• Maintain your login session.

• Remember website preferences.

• Improve website performance and functionality.

• Understand how visitors interact with our website.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality, including account access and checkout.

If we use third-party analytics or advertising tools, those services may also use cookies or similar technologies, subject to their applicable settings and requirements.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website or method of electronic transmission can be guaranteed to be completely secure.

You are responsible for keeping your account credentials confidential and notifying us if you suspect unauthorized access to your account.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, maintaining customer accounts, handling returns, resolving disputes, and meeting applicable legal or accounting obligations.

When personal information is no longer required, we will take reasonable steps to delete it or anonymize it, subject to applicable legal requirements.

8. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to the personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information, subject to legal retention requirements.

• Object to or request restrictions on certain processing activities where applicable.

• Withdraw consent where processing is based on consent.

• Opt out of promotional communications.

To exercise these rights, please contact us using the contact details provided below.

We may need to verify your identity before processing certain requests.

9. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services.

Lavelle Egypt is not responsible for the privacy practices, security, or content of websites operated by third parties.

We encourage you to review the privacy policies of any third-party services you access.

10. Children’s Privacy

Our website is intended for general shopping purposes and is not specifically directed at children.

We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided us with personal information unlawfully, please contact us so that we can review the situation and take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, services, or legal obligations.

Any updates will be published on this page, together with the revised update date.

We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal information we hold about you, please contact us through our website.

Website: https://lavelle-eg.com

Business Name: Lavelle Egypt

We will make reasonable efforts to respond to privacy-related inquiries in accordance with applicable law.